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Below is a list of answers to commonly asked questions. This should be the first place you look for answers to your questions.   Common Questions

Question: I have installed PatentViewer, but I cannot view patent images on the USPTO website (www.uspto.gov)?
Answer: PatentViewer is an add-on to your Internet browser (e.g. Internet Explorer). If you are unable to view patent images on your browser, make sure that you have installed PatentViewer upon your computer (check START then PROGRAM FILES to see if the PatentViewer folder is created).

Question: How do I know if a patent has expired because the owner never paid the maintenance fee?
Answer: To verify the status of a patent with regard to the payment of patent maintenance fees, please call one of the following telephone numbers:

Maintenance Fee Customer Service at 703-308-5068 (or 703-308-5069);

Voice Response System at 703-308-5036 (or 703-308-5037); or

send e-mail to MaintenanceFeesInquiries@uspto.gov.

Question: Who owns PatentViewer?
Answer: PatentWizard, LLC (PatentWizard, LLC is owned by Neustel Law Offices, LTD) owns PatentViewer.

Question: How do I find a patent practitioners?
Answer: The USPTO has a searchable database of patent practitioners licensed to practice with the USPTO.